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Home >> NPOs >> CIF  (Childline India Foundation)

CHILDLINE is the nation’s first 24-hour toll-free emergency outreach service for children in need of care and protection. It provides emergency assistance to children and then links them to long-term services for their care and rehabilitation. Any child/concerned adult on behalf of the child can dial 1098 and access the CHILDLINE service any time of the day or night.

Initiated as an experimental project of the Tata Institute of Social Sciences (TISS) Mumbai, CHILDLINE has grown into a partnership between the Ministry of Social Justice and Empowerment, Government of India, voluntary agencies, the Allied Systems, academic institutes, the corporate sector children and the community.

The CHILDLINE India Foundation (CIF) is the central nodal agency for replication and monitoring of the CHILDLINE service, research, documentation, awareness and advocacy on issues related to child protection. It also undertakes the initiation of specialized need based services based on trends emerging from analysis of calls.

Today, CHILDLINE functions through a network of over 160 organizations in 56 cities / districts, spread across 21 States of the country. In a developing nation like India where state mechanisms are unable to reach children in emergency situations CHILDLINE provides an effective link between children and the system.

A friend in need
When children are ill, have met with accidents, been in fights, need shelter, have been abused, are lost, have been abandoned by family, just need some one to talk to, or even when they are dying alone on the streets - CHILDLINE stands for hope, the one place they can call and be assured of complete acceptance and timely assistance.

CHILDLINE is a response to India’s ratification of the United Nation’s Convention on the Rights of the Child. We pride ourselves on being the only agency in the country that offers comprehensive child protection services to children and are available to them where they are and when they need it.

We believe that every child has a right to be protected and that every child deserves a childhood. To this end we aim to reach out to every child in each district of the country.


Areas of Operation Child Welfare
Key Activities Establishing CHILDLINEs in India: CIF works closely with children, NGOs and Government officials prior to the establishment of CHILDLINE. During the preparatory phase, CIF conducts a need assessment study and compiles a resource directory to determine the operational strategy of the helpline.

In addition CIF conducts an intensive in-house training workshop with the CHILDLINE team to share with them the philosophy and learnings of the service from across the country.

Facilitating networking and partnerships: CIF closely works with partners in every city towards strengthening a child protection network. CIF work towards this through email based communication with partners on a regular basis and bi-annual visits to the city.

In addition, CIF organizes annual Partnership Meets. These meets provide a forum for the CHILDLINE team members, co-ordinators and directors to share experiences and learn from each other. CIF also co-ordinates ‘twinning’ visits between different CHILDLINEs to encourage in-depth sharing of experiences between team members.

Policy, Research and Documentation: CIF publishes reports on several issues affecting children such as child trafficking, missing children, child rights and the law.

In addition, CIF shares the experiences of CHILDLINE nationally through its monthly newsletters that highlight the calls received and emerging issues. CIF also presents these issues to the Ministry of Social Justice and Empowerment to assist in the formulation of child friendly policies.

Awareness and Advocacy: CIF is also involved in creating a national brand image for the service. It develops innovative awareness materials for CHILDLINE cities to generate awareness about the service and mobilize resources.

Through its awareness campaigns, CIF aims at sensitising the community about child protection issues and the need for a partnership to reach out every child in need of care and protection.

Developing new programmes and services: Based on the national trends that emerge in CHILDLINE cities, the CIF initiates innovative programmes / services to address the needs. These new services are undertaken by the CIF as experimental projects. It is visualised that based on the success of these projects, the CIF would hand over these projects to other organisations or formalise the same within the CIF structure.
Contact Information Contact Person
Kajol Menon
( Head, Awareness and Advocacy Deptt.)
Shilpa Ahluwalia

2 nd Floor, Nana Chowk Municipal School
Frere Bridge (Low Level), Near Grant Road Station
Mumbai 400 007, INDIA

Phone 23871098 / 23881098

Fax 23811098