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  Home >> LACG >> Charter for the MCGM - Local Area Citizen Group Partnership 2006


Date: 11th April, 2006

Frequently Asked Questions
Local Area Citizen Groups

(Prepared by NGO Council)    

Important dates  

Availability of Charter and application forms at Ward offices                  10th April 2006
Last date for submission of completed forms at Ward offices                 31st May 2006
Registration of LACGs and issue of Identity Cards                                1st June to 30th June 2006  

FAQ-1.      Who can form an LACG?  

Any group of owners / occupiers of residential, institutional or commercial premises of a defined geographical area.  

FAQ-2.      Why should I form an LACG?  

Through an LACG, citizens can work as partners of MCGM to survey, plan, implement, monitor and provide feedback regarding various civic issues in their locality. It is only through such initiatives of responsible citizens/groups, can we hope to improve the city of Mumbai in terms of cleanliness & civic amenities.  

FAQ-3.      Why would LACG work?  

The MCGM-LACG partnership has an institutionalized, structured and time bound mechanism for flow of information, complaints by citizens, across various administrative levels of the MCGM. A Nodal Officer will be appointed by MCGM for each councillor ward to address complaints / suggestions. The Chief Nodal Officer will review the functioning of all Nodal Officers. Also the online system facilitates faster actions towards servicing complaints and greater transparency.  

FAQ-4.      What is the Apex LACG committee?  

Through the institution of the Apex LACG Committee, for the first time ever, the city will see a formalized partnership between the MCGM, LACGs and NGOs. The Apex LACG Committee comprises the Municipal Commissioner, all Additional Municipal Commissioners, Chief Nodal Officer, 5 NGO Council representatives and 5 LACG representatives. This committee meets once in 2 months to oversee and review all aspects such as policy formulation, planning & implementation and resolution of unresolved complaints at city level.  

FAQ-5.      How is LACG different from ALM? Is the role & scope of LACGs same as that of ALMs?  

ALMs are very small groups of citizens restricted to a much smaller area, whereas each LACG would include 5000-10000 citizens. ALMs focus mainly on cleanliness and waste management issues; however LACGs have a broader scope which includes all civic issues.  

FAQ-6.      Why do we need LACG, while ALMs / LACC system is working well in an area?  

The absence of clearly defined criteria, including the minimum geographical area to be represented by a citizen group, and a clear set of rules institutionalizing the ALM / LACCs as an integral part of the MCGM structure and functioning, restricted the potential and effectiveness of the ALM / LACCs. Also if ALMs were formed to cover the entire area of Mumbai, the number of ALMs would become unmanageably too many. However, LACGs covering a larger area are manageable in number. Hence LACGs would better facilitate community involvement in disaster management as well as other civic issues.  

FAQ-7.      Will ALMs continue to exist even when there is an LACG formed in an area or otherwise?  

ALMs that do not register as LACGs will be equivalent to any other citizen group e.g. a Resident Association with effect from 1st June 2006. It should be noted that individual ALM members or group of ALMs can come together form an LACG for their area. Even if no LACG formed in an area, Nodal Officer will be appointed to take care of complaints / suggestions.  

FAQ-8.      Does formation of LACGs release MCGM from its responsibilities of monitoring and meeting the civic needs?  

No. Involvement of the LACGs in any of the activities does not, in any way, absolve MCGM of fulfilling its obligatory responsibilities (listed in the MMC Act).  

FAQ-9.      Whom should I contact for any clarifications regarding the LACG Charter and its functioning?  

Queries may be sent to the Nodal Officers, Ward Officers, Chief Nodal Officer, or the NGO Council. The names, addresses, phone and fax numbers of the Ward Officers are available at  

Shri A. G. Hire, Deputy Municipal Commissioner (General Administration), has been appointed as the Chief Nodal Officer. He can be contacted at:  
BMC Annexe Building ,
6th floor, Mahanagar Palika Marg,
Opp. CST, Fort,
Mumbai 400 001.
Phone: 22621460
Fax: 2269 2268.  

Queries may also be sent to the NGO Council by emailing to or by calling 24520868.  

FAQ-10.  What if a citizen group does not want to cover the entire LACG area as demarcated by MCGM?  

Citizen groups can propose to form an LACG for even a part of the LACG area. However, if more than one application received for that area, preference will be given to the one covering larger area. It is better to discuss the same with the Nodal Officer beforehand.  

FAQ-11.  What if more than two citizen groups apply for forming an LACG for the same area?  

In such cases, the applicants will be encouraged to form a combined LACG. Failing this, the selection of the LACG for the area will be on the basis of record of credentials e.g. of constructive activities in the area that have led to any civic improvement. Reasons for choosing one applicant over another will be made public.                                                                                                                          

FAQ-12.  What are the steps for forming an LACG?  

Team up with other interested citizens/groups to form your LACG
Obtain the Application Form & LACG area map from your local Ward Office
Submit the completed application form, along with other necessary documents, to your Ward Office before 31st of May, 2006.  

For further details, please refer to Section 8: Procedure for Applying for, Registering and De-registering an LACG in Charter for the MCGM - Local Area Citizen Group Partnership 2006.  

FAQ-13.  Is there any obligatory responsibility for an LACG?  

The Charter for MCGM - Local Area Citizen Group Partnership mentions the Activities that an LACG can undertake. However, while forming an LACG the committee members need to mention some of the activities that they propose to take up. And since all citizens of that area become part of LACG, the committee members are answerable to citizens.  

FAQ-14.  How can I register a complaint?  

Individual citizens can lodge their complaints via an online system at or by phone, letter, fax or email to the Complaint Officer in their ward. The phone numbers of the Complaint Officers can be found at:  

LACGs are expected to lodge complaints only by using the online system. For further details please refer Section 7.1 of the Charter for MCGM - Local Area Citizen Group Partnership 2006.  

FAQ-15.  Can more than one LACG function in an area?  

No. Only one LACG will be registered to function in a particular area.  

FAQ-16.  Who will be the contact point for LACGs in MCGM?  

The Nodal Officer forms the single contact person/point for the citizen and LACGs.
For all unresolved issues, the LACGs will interact with the officials at higher administrative levels.  

FAQ-17.  How are the citizens related to the LACG of their area?  

Once an LACG has been formed, all citizens within that defined geographical area become a member of that LACG. The LACG Committee is answerable to the citizens.  

FAQ-18.  What is the minimum number of citizens in an LACG committee?  

5 to 9 citizens can come together to form the LACG Committee.  

FAQ-19.  What if there is no LACG formed in an area?  

There is no obligation upon the citizens to form an LACG within an area. In such cases, the Nodal Officer for that ward remains responsible for addressing relevant issues and the regular Council Ward meetings continue as before.  

However, one must bear in mind that without an LACG, citizens lose out on an opportunity to actively take part in the betterment of their area and take up the responsibility of various issues of concern with regards to civic amenities.  

FAQ-20.  Where are the application forms and LACG area maps available? To whom should the filled application forms be submitted?  

LACG area maps and application forms for forming LACGs can be obtained at the local Ward Office. The completed forms along with other relevant documents should be submitted to the Ward Officer/Nodal Officer. A copy of the same should also be sent online or by post to the NGO Council.  

FAQ-21.  Is there a monitoring and review mechanism for the system?  

The LACG system incorporates a structured review system. It includes a review process for individual LACGs, for MCGM support and response to LACGs as well as an overall review of the system by the Apex LACG Committee. Annual appraisals of the Nodal Officers are also carried out as part of the review process by the Chief Nodal Officer. For further information, please refer to Section 9 of Charter for MCGM - Local Area Citizen Group Partnership. Reviews shall be presented to the Apex Committee and publicly shared, unless confidential.  

FAQ-22.  What is the tenure for an LACG committee?  

The normal tenure for an LACG committee is 2 years. However, if during the period, any changes are to be made to the committee in terms of its members, etc. then due notification should be sent to MCGM. After two years, the LACG members have to internally elect/select new committee members or re-elect/select the existing ones.  

FAQ-23.  What are the sources of financial support to LACGs? Will MCGM provide any support?  

LACGs can generate funds for routine operations and for specific activities in different ways. Honorarium shall be given to LACGs who provide watchdog services. BMC will also pay for other specific responsibilities and assignments. LACGs can collect and keep administrative charges (read as ‘fines’) from offenders breaking BMC rules e.g. for littering, not maintaining saaf angans, etc. An LACG can collect a monthly contributory amount for its functioning from every owner/occupier in their area, if the citizens there collectively decide that a specific amount should be so collected.  

FAQ-24.  Can an LACG de-register itself before its tenure ends?  

Yes. LACGs can de-register themselves during their tenure. An area that does not have an LACG continues with the earlier system with the Nodal Officer and regular Council Ward meetings.  

FAQ-25.  How do I know the progress towards my complaints?  

All the complaints will be maintained in an Online System, available for public viewing. In addition, Minutes of meetings and Action Taken Reports at all administrative levels will also be available.  

FAQ-26.  Can the demarcated boundaries of an LACG be altered at any point of time?  

Yes. In case an LACG wishes to alter the boundaries of the demarcated area, it can do so provided it has the consent of all other LACGs which may be affected by such alterations.  

FAQ-27.  What is the NGO Council? What is its role in the LACG system?  

The NGO Council is the Council of Non-Governmental Organizations of Mumbai. It is a representative body of Civil Society Organizations and the NGO sector in Mumbai. It comprises a mix of organizations with complementary expertise covering different concerns.  

In the LACG system, the NGO Council is part of the Apex LACG Committee. NGO Council nominees also participate in various meetings across the system i.e. Council Ward, Administrative Ward, Zonal and Additional M.C meetings. The council works in conjunction with MCGM and the LACGs to ensure the smooth functioning of the MCGM-LACG Partnership.  

FAQ-28.   What is Karmayog? What is its role in the LACG system?  

Karmayog is the Convening NGO/Coordinating NGO of the NGO Council. Its website ( will serve as a facilitator for information exchange between the concerned parties as per an MOU i.e. the MCGM, NGO Council, CSOs as per a MoU signed between MCGM and the NGO Council.  

Karmayog will also collate and maintain the best practices among LACGs and other relevant information to aid in further such initiatives. This knowledge could include relevant experiences in other such schemes across the country or even those abroad.  

FAQ-29.  What is the need for a new name i.e. LACG? Why not retain ALM as the name?  

There is a fundamental difference in terms of scope, size and administrative structures and procedures of the two. Moreover, all ALMs may not be interested in this new concept. So if these new organizations were to be also called ALMs, it would mean that all ALMs who do not register again would have to be de-registered.  

FAQ-30.  How is the geographical area covered by the LACGs different from that of ALMs?  

Under the ALMs boundaries were not clearly or formally defined. They generally covered a smaller area within their vicinity. However, LACGs will have clearly defined boundaries demarcated so as to cover the entire Ward, as indicated by the LACG area maps.  

FAQ-31.  The earlier system lacked adequate co-operation of the BMC officials. How can the LACG concept overcome this hurdle?  

Learning from the inadequacies regarding communication and co-operation of the earlier system, the LACG concept will also incorporate a training module for existing BMC officials who will form a part of the LACG structure i.e. the Nodal Officers. This training will address not only capacity building for existing officials who will be appointed as Nodal Officers but also behavioral aspects.  

FAQ-32.  What role does documentation play in the LACG concept?  

Recording and maintaining adequate documentation is one of the key features of the LACG concept. This will be made possible by the use of a comprehensive complaint management system, as is being developed. The advantages of this would be:  

Citizens can easily follow up on the status of their complaints using the online system. Further, meetings will no longer be held ad-hoc; proceedings of each of the meetings will be documented and made available for public viewing, hence increasing accountability.
The agenda for each meeting will be focused and no longer redundant. The process will hence be more regularized.
Documentation of processes & systems will enable easy handover between officials who eventually come to occupy various levels within the LACG structure.  

FAQ-33.  Can ALMs be converted to LACGs directly or do they have to increase their size so as to exactly fit the LACG area?  

An ALM can always form an LACG for the area it wishes to represent, provided it has the support of the citizens of that area. However, if another group wishes to represent the area represented by the ALM, in addition to other areas within that LACG area, then the group covering the larger area, in total, will be given a preference to form an LACG.  

FAQ-34.  Are citizens expected to be computer savvy and having Internet connectivity?  

One of the key advantages of the new system is the faster communication across all levels and which has been envisaged based on online system. Therefore it is expected that in any LACG committee there would be at least few member who are conversant with computer and Internet. These members would help in feeding the complaints and getting feedback from the online system.  

Address listing:
NGO Council:                

Convenor, NGO Council
Shreeniwas House, 2nd Floor,
Behind Bombay Gymkhana,
H. Somani Road , Fort,
Mumbai 400 001