14th April 2006
Frequently Asked Questions
Local Area Citizen Groups
by NGO Council)
of Charter and application forms at Ward offices
10th April 2006
for submission of completed forms at Ward offices
31st May 2006
of LACGs and issue of Identity Cards
1st June to 30th June 2006
COMMON CONCERNS OF ALL CITIZENS
form an LACG?
group of owners / occupiers of residential, institutional or commercial
premises of a defined geographical area.
I form an LACG?
an LACG, citizens can work as partners of MCGM to survey, plan,
implement, monitor and provide feedback regarding various civic
issues in their locality. It is only through such initiatives of
responsible citizens/groups, can we hope to improve the city of
in terms of cleanliness & civic amenities.
MCGM-LACG partnership has an institutionalized, structured and time
bound mechanism for flow of information, complaints by citizens,
across various administrative levels of the MCGM. A Nodal Officer
will be appointed by MCGM for each councillor ward to address complaints
/ suggestions. The Chief Nodal Officer will review the functioning
of all Nodal Officers. Also the online system facilitates faster
actions towards servicing complaints and greater transparency.
the citizens related to the LACG of their area?
an LACG has been formed, all citizens within that defined geographical
area become a member of that LACG. The LACG Committee is answerable
to the citizens.
the Apex LACG committee?
the institution of the Apex LACG Committee, for the first time ever,
the city will see a formalized partnership between the MCGM, LACGs
and NGOs. The Apex LACG Committee comprises the Municipal Commissioner,
all Additional Municipal Commissioners, Chief Nodal Officer, 5 NGO
Council representatives and 5 LACG representatives. This committee
meets once in 2 months to oversee and review all aspects such as
policy formulation, planning & implementation and resolution
of unresolved complaints at city level.
LACG different from ALM? Is the role & scope of LACGs same as
that of ALMs?
are very small groups of citizens restricted to a much smaller area,
whereas each LACG would include 5000-10000 citizens. ALMs focus
mainly on cleanliness and waste management issues; however LACGs
have a broader scope, which includes all civic issues.
of LACGs release MCGM from its responsibilities of monitoring and
meeting the civic needs?
Involvement of the LACGs in any of the activities does not, in any
way, absolve MCGM of fulfilling its obligatory responsibilities
(listed in the MMC Act).
any obligatory responsibility for an LACG?
Charter for MCGM - Local Area Citizen Group Partnership mentions
the Activities that an LACG can undertake. However, while forming
an LACG the committee members need to mention some of the activities
that they propose to take up. And since all citizens of that area
become part of LACG, the committee members are answerable to citizens.
there is no LACG formed in an area?
is no obligation upon the citizens to form an LACG within an area.
In such cases, the Nodal Officer for that ward remains responsible
for addressing relevant issues and the regular Council Ward meetings
continue as before. However, one must bear in mind that without
an LACG, citizens lose out on an opportunity to actively take part
in the betterment of their area and take up the responsibility of
various issues of concern with regards to civic amenities.
I register a complaint?
citizens can lodge their complaints via an online system at www.praja.org
or by phone, letter, fax or email to the Complaint Officer in their
ward. The phone numbers of the Complaint Officers can be found at:
are expected to lodge complaints only by using the online system.
For further details please refer Section
7.1 of the Charter for MCGM - Local Area Citizen Group Partnership
I know the progress towards my complaints?
the complaints will be maintained in an Online System, available
for public viewing. In addition, Minutes of meetings and Action
Taken Reports at all administrative levels will also be available.
does documentation play in the LACG concept?
and maintaining adequate documentation is one of the key features
of the LACG concept. This will be made possible by the use of a
comprehensive complaint management system, as is being developed.
The advantages of this would be:
Citizens can easily follow up on the status of their
complaints using the online system. Further, meetings will no longer
be held ad-hoc; proceedings of each of the meetings will be documented
and made available for public viewing, hence increasing accountability.
The agenda for each meeting will be focused and no
longer redundant. The process will hence be more regularized.
Documentation of processes & systems will enable
easy handover between officials who eventually come to occupy various
levels within the LACG structure.
expected to be computer savvy and having Internet connectivity?
of the key advantages of the new system is the faster communication
across all levels and which has been envisaged based on online system.
Therefore it is expected that in any LACG committee there would
be at least few member who are conversant with computer and Internet.
These members would help in feeding the complaints and getting feedback
from the online system.
a monitoring and review mechanism for the system?
LACG system incorporates a structured review system. It includes
a review process for individual LACGs, for MCGM support and response
to LACGs as well as an overall review of the system by the Apex
LACG Committee. Annual appraisals of the Nodal Officers are also
carried out as part of the review process by the Chief Nodal Officer.
For further information, please refer to Section
9 of Charter for MCGM - Local Area Citizen Group Partnership.
Reviews shall be presented to the Apex Committee and publicly shared,
the NGO Council? What is its role in the LACG system?
NGO Council is the Council of Non-Governmental Organizations of
Mumbai. It is a representative body of Civil Society Organizations
and the NGO sector in Mumbai. It comprises a mix of organizations
with complementary expertise covering different concerns.
the LACG system, the NGO Council is part of the Apex LACG Committee.
NGO Council nominees also participate in various meetings across
the system i.e. Council Ward, Administrative Ward, Zonal and Additional
M.C meetings. The council works in conjunction with MCGM and the
LACGs to ensure the smooth functioning of the MCGM-LACG Partnership.
Karmayog? What is its role in the LACG system?
is the Convening NGO/Coordinating NGO of the NGO Council. Its website
will serve as a facilitator for information exchange between the
concerned parties as per an MOU i.e. the MCGM, NGO Council, CSOs
as per a MoU signed between MCGM and the NGO Council.
will also collate and maintain the best practices among LACGs and
other relevant information to aid in further such initiatives. This
knowledge could include relevant experiences in other such schemes
across the country or even those abroad.
Convenor, NGO Council
Shreeniwas House, 2nd Floor,
Behind Bombay Gymkhana,
H. Somani Road
Mumbai 400 001
Chief Nodal Officer
Shri A. G. Hire, Deputy Municipal Commissioner
BMC Annexe Building,
6th floor, Mahanagar Palika Marg,
Opp. CST, Fort,
Mumbai 400 001