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Date: 14th April 2006

 Frequently Asked Questions
Local Area Citizen Groups

(Prepared by NGO Council)  

Important dates  

Availability of Charter and application forms at Ward offices                  10th April 2006

Last date for submission of completed forms at Ward offices                  31st May 2006

Registration of LACGs and issue of Identity Cards                                 1st June to 30th June 2006



FAQ-1.      Who can form an LACG?  

Any group of owners / occupiers of residential, institutional or commercial premises of a defined geographical area.  

FAQ-2.      Why should I form an LACG?  

Through an LACG, citizens can work as partners of MCGM to survey, plan, implement, monitor and provide feedback regarding various civic issues in their locality. It is only through such initiatives of responsible citizens/groups, can we hope to improve the city of Mumbai in terms of cleanliness & civic amenities.  

FAQ-3.      Why would LACG work?  

The MCGM-LACG partnership has an institutionalized, structured and time bound mechanism for flow of information, complaints by citizens, across various administrative levels of the MCGM. A Nodal Officer will be appointed by MCGM for each councillor ward to address complaints / suggestions. The Chief Nodal Officer will review the functioning of all Nodal Officers. Also the online system facilitates faster actions towards servicing complaints and greater transparency.  

FAQ-4.      How are the citizens related to the LACG of their area?  

Once an LACG has been formed, all citizens within that defined geographical area become a member of that LACG. The LACG Committee is answerable to the citizens.  

FAQ-5.      What is the Apex LACG committee?  

Through the institution of the Apex LACG Committee, for the first time ever, the city will see a formalized partnership between the MCGM, LACGs and NGOs. The Apex LACG Committee comprises the Municipal Commissioner, all Additional Municipal Commissioners, Chief Nodal Officer, 5 NGO Council representatives and 5 LACG representatives. This committee meets once in 2 months to oversee and review all aspects such as policy formulation, planning & implementation and resolution of unresolved complaints at city level.  

FAQ-6.      How is LACG different from ALM? Is the role & scope of LACGs same as that of ALMs?  

ALMs are very small groups of citizens restricted to a much smaller area, whereas each LACG would include 5000-10000 citizens. ALMs focus mainly on cleanliness and waste management issues; however LACGs have a broader scope, which includes all civic issues.  

FAQ-7.      Does formation of LACGs release MCGM from its responsibilities of monitoring and meeting the civic needs?  

No. Involvement of the LACGs in any of the activities does not, in any way, absolve MCGM of fulfilling its obligatory responsibilities (listed in the MMC Act).  

FAQ-8.      Is there any obligatory responsibility for an LACG?  

The Charter for MCGM - Local Area Citizen Group Partnership mentions the Activities that an LACG can undertake. However, while forming an LACG the committee members need to mention some of the activities that they propose to take up. And since all citizens of that area become part of LACG, the committee members are answerable to citizens.  

FAQ-9.      What if there is no LACG formed in an area?  

There is no obligation upon the citizens to form an LACG within an area. In such cases, the Nodal Officer for that ward remains responsible for addressing relevant issues and the regular Council Ward meetings continue as before. However, one must bear in mind that without an LACG, citizens lose out on an opportunity to actively take part in the betterment of their area and take up the responsibility of various issues of concern with regards to civic amenities.  

FAQ-10.  How can I register a complaint?  

Individual citizens can lodge their complaints via an online system at or by phone, letter, fax or email to the Complaint Officer in their ward. The phone numbers of the Complaint Officers can be found at:  

LACGs are expected to lodge complaints only by using the online system. For further details please refer Section 7.1 of the Charter for MCGM - Local Area Citizen Group Partnership 2006.  

FAQ-11.  How do I know the progress towards my complaints?  

All the complaints will be maintained in an Online System, available for public viewing. In addition, Minutes of meetings and Action Taken Reports at all administrative levels will also be available.  

FAQ-12.  What role does documentation play in the LACG concept?  

Recording and maintaining adequate documentation is one of the key features of the LACG concept. This will be made possible by the use of a comprehensive complaint management system, as is being developed. The advantages of this would be:  

a.       Citizens can easily follow up on the status of their complaints using the online system. Further, meetings will no longer be held ad-hoc; proceedings of each of the meetings will be documented and made available for public viewing, hence increasing accountability.

b.      The agenda for each meeting will be focused and no longer redundant. The process will hence be more regularized.

c.       Documentation of processes & systems will enable easy handover between officials who eventually come to occupy various levels within the LACG structure.  

FAQ-13.  Are citizens expected to be computer savvy and having Internet connectivity?  

One of the key advantages of the new system is the faster communication across all levels and which has been envisaged based on online system. Therefore it is expected that in any LACG committee there would be at least few member who are conversant with computer and Internet. These members would help in feeding the complaints and getting feedback from the online system.  

FAQ-14.  Is there a monitoring and review mechanism for the system?  

The LACG system incorporates a structured review system. It includes a review process for individual LACGs, for MCGM support and response to LACGs as well as an overall review of the system by the Apex LACG Committee. Annual appraisals of the Nodal Officers are also carried out as part of the review process by the Chief Nodal Officer. For further information, please refer to Section 9 of Charter for MCGM - Local Area Citizen Group Partnership. Reviews shall be presented to the Apex Committee and publicly shared, unless confidential.  

FAQ-15.  What is the NGO Council? What is its role in the LACG system?  

The NGO Council is the Council of Non-Governmental Organizations of Mumbai. It is a representative body of Civil Society Organizations and the NGO sector in Mumbai. It comprises a mix of organizations with complementary expertise covering different concerns.  

In the LACG system, the NGO Council is part of the Apex LACG Committee. NGO Council nominees also participate in various meetings across the system i.e. Council Ward, Administrative Ward, Zonal and Additional M.C meetings. The council works in conjunction with MCGM and the LACGs to ensure the smooth functioning of the MCGM-LACG Partnership.  

FAQ-16.  What is Karmayog? What is its role in the LACG system?  

Karmayog is the Convening NGO/Coordinating NGO of the NGO Council. Its website ( will serve as a facilitator for information exchange between the concerned parties as per an MOU i.e. the MCGM, NGO Council, CSOs as per a MoU signed between MCGM and the NGO Council.  

Karmayog will also collate and maintain the best practices among LACGs and other relevant information to aid in further such initiatives. This knowledge could include relevant experiences in other such schemes across the country or even those abroad.


NGO Council:               

Convenor, NGO Council
Shreeniwas House, 2nd Floor,
Behind Bombay Gymkhana,
H. Somani Road , Fort,
Mumbai 400 001

Chief Nodal Officer
Shri A. G. Hire, Deputy Municipal Commissioner
(General Administration)
BMC Annexe Building,
6th floor, Mahanagar Palika Marg,
Opp. CST, Fort,
Mumbai 400 001