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JOB TITLE                                       : Center Manager- Mumbai in the iVolunteer Program of MITRA  

RESPONSIBLE TO                            : Director, iVolunteer Program  

PURPOSE                                        : To manage the iVolunteer Mumbai Centre including promoting and facilitating   
         volunteering by mobilising volunteers and generating volunteering opportunities  

LOCATION :                                       Mumbai  

LANGUAGE:                                        English Hindi , Knowledge of Marathi will be desirable  



Volunteer placement

  • Establish a network of non-profit organisations interested to utilise the potential of volunteers
  • Generate opportunities with various organisations suitable for the local people to volunteer
  • Mobilise volunteers from various sections across the society – youth, professional associations, social clubs and societies, employee groups
  • Handling volunteer and organisational enquiries through phone, email, website, etc.
  • Profiling interested volunteers
  • Match volunteers to opportunities and place suitably
  • and organisations through
    • Regular feedback and appraisals
    • Organising group activities like workshops and visits
    • Developing non-financial reward mechanisms
  • Develop periodic plans for the Centre
  • Documentation and reporting of iVolunteer Mumbai activities
  • Maintaining data
  • Handling local PR
  • Assisting on specific iVolunteer projects like Foreign volunteer placement and Employee Volunteering programmes as required
  • Co-rodination with iVolunteer Central office and other Centres
  • Promote volunteerism through activities like workshops, volunteer fairs and developing local partnerships

Administration and office management

  • Maintain filing systems (hard copies and computer) and ensure necessary documents are in order and updated
  • Ensure the availability of adequate office supplies, including volunteer materials 
  • Deal with incoming mail, mail dispatch
  • Manage petty cash for office expenses

Programme Development

  • Facilitate the development of a Volunteer Resource Centre
  • Institute processes towards Customer Relationship Management with volunteers and organisations linked with the program
  • Contribute to policy discussion and procedural issues relating to iVolunteer Program
  • Evolve the model to include volunteers as valuable resources in developing the program








Excellent at personal relationship management

Planning for both short term and long term activities

Fluent communication - oral and written

Ability to understand people’s interests and motivations

Ability to work alone and in geographically located teams

Computing skills to the level of basic MS Office software

Organising documents and maintaining office space

Relevant work experience



Understanding of voluntary sector

Experience of being a volunteer oneself

Experience of managing volunteer group

Personal Qualities

Self driven

A ‘Get work done’ attitude

Flexible approach to multiple tasks

Able to prioritise a heavy and varied workload

Able to innovate and think out of the box

Ability to motivate people

Active listening

Physical Qualities

High level of Stamina in order to cope with the demands of the job



Willing to work occasional unsociable hours and willing to undertake extensive local travel


iVolunteer aims to promote and facilitate volunteering in India and belief in the potential of volunteerism is a pre-requisite to join the team.


BENEFITS: Best salary as per the sector standards coupled with Employee benefits prevalent in the organisation like Mediclaim and Insurance and mobile expense re-imbursement as specified.  

APPLICATION: Apply in confidence by sending your CV to Mr. Shalabh Sahai , Director iVolunteer at:
6-C, Apollo Industrial Estate,
Mahakali Caves Rd , Andheri East,
Mumbai – 400 093 India .
                Tel: +91 22 5675 6675  

or preferably e-mail to