Relief and Rehabilitation

Mumbai Plan

A Ward Plan	B Ward Plan	C Ward Plan	D Ward Plan
E Ward Plan	F-N Ward Plan	F-S Ward Plan	G-N Ward Plan
G-S Ward Plan	H-E Ward Plan	H-W Ward Plan	K-E Ward Plan
K-W Ward Plan	L Ward Plan	M-E Ward Plan	M-W Ward Plan
P-N Ward Plan	R-N Ward Plan	R-S Ward Plan	R-C Ward Plan
S-Ward Plan	T-Ward Plan	Mumbai Plan

Mumbai H-W Ward Plan

1. INTRODUCTION

The ward office is located at St. Martins Road, Bandra (West). Its boundary extends from Mahim cause way to Milan sub-way at Santacruz and on the western side of the Railway upto Arabian sea.

The Ward covers an area of 22.5 square kilometres. There are industrial estates at (1) Khira Nagar (Santacruz), 2) Shree Indus Estate and (3) K.W.Lal Industrial Estate.

The approximate population of the ward is 3,22,141 (as per 1991 census) with an additional day-time floating population of 4500. The Ward is under the jurisdiction of Bandra and Khar police zones and Santacruz traffic division. The area from Bandra to Khar comes under Police Zone VII. There is a Fire Brigade Station at Reclamation, Bandra in H/West Ward. There are Central and Western Railway Stations at Bandra, Khar and Santacruz and BEST bus depots at Bandra, Santacruz and Bandra Reclamation. The ward comes under Khar and Reclamation, Bandra telephone exchange

There are two centres of historical/religious or tourist places. Their details are given below.

There is a receiving station of BSES at Ice Factory Lane, Bandra and Prabhati Colony, Santacruz (West). There is a power generating station at H/West ward.

1. General Supply at santacruz, Khar, Bandra : 6.00 am to 10.00 am and Bandra Reclamation.
2. Waroda Road, Bandra                                     : 6.00 am to 12 noon
3. Pali Hill Reservoir Zone - I                              : 7.00 am to 10.00 am
4. Pali Hill Reservoir Zone - II (Cozy Home)    : 10.00 am to 1.00 pm
5. Pali Hill Reservoir Zone - III(Kol Dongri)     : 1.00 pm to 5.00 pm.
6. Pali Hill Reservoir Zone -IV (Union Park)    : 5.00 pm to 8.00 pm
7. Sherley village and Carter Road                  : 10.30 am to 2.30 pm
8. Peter Dias Road, Bandra                               : 11.00 am to 7.30 pm
9. B.J. Road, Bandra                                           : 12.00 noon to 7.00 pm
10. Khar Dandra                                                  : 6.00 pm to 10.00 pm
11. Mount Mary, Bandra                                      : 7.00 pm to 12.30 am
12. Dr. Ambedkar Road, Khar                           : 9.00 pm to 1.00 am
13. Kane Road, Bandra                                     : 12.30 am to 5.00 am

The ward has open wells at 103 in H/West Ward locations as per the details given below :

Under the BMC development plan the proposed developments is beautification of Carter Road Under the MMRDA development plan the proposed developments is Flyover Bridge at the junction at Mahim Causway.

In addition, infrastructure projects (flyovers, ROB, road widening, sewer and water supply) being taken up/to be taken up in the ward include

1. Bombay Sewerage Development Project at Reclamation, Bandra
2. Proposed 120�-0� wide D.P.Road at Reclamation

The major private development projects (industrial/housing complex, recreational complex) in the ward are

1. Bal Gandharva Theatre on 32nd Road, Opp. National College,
2. Beautification of Bandra Lotus Tank and
3. Beautification of P.G. Behind Jarimari Temple.

There are two vulnerable settlements in the ward*. Their details is given in the table below.

* Vulnerable settlements are those along
� Hilltops, slopes, nallahs, low-lying areas (with tendency to flood during high tides), coastal locations, under high tension wires, along highways, along railway lines, within industrial zones, pavements, along water mains, along open drainage

There are 125 Km. open storm water drains in the ward with 115 Km. open storm water drains having no encroachments and 10 Km. open storm water drains having encroachments around.

� Indira Nagar, Chunabhatti, Santacruz (West)
� Patit Pawan Mandal, 18th Road, Khar (West)
� Shastri Nagar, Slaughter House, Bandra (West)
� Boran Road, Bandra (West)
� 3rd Road Khar
� South Avenue
� Main Avenue
� North Avenue
� 17th Road Khar
� Nutan Nagar, Bandra-West
� Mira Baug, Santacruz-West

� R.K.Mision Marg, Khar (West)
� Milan Subway, Santacruz (West)
� Khar Sub-way, Khar (West)
� 3rd Road, Khar (West)
� 20th Road, Marai Mandir, Khar Danda, Khar (West)
� Bazar Road
� Khar Railway Station Road

1. 15th Road Jn. With C.D.Road, Khar
2. C.D.Road Jn. Linking Road, Khar
3. Linking Road Jn. And 33rd Road, Bandra

In the ward, the following places can be considered as difficult for fire-fighting : Gazderbandh and Chunabhatti in Santacruz (West) and Shastri Nagar at Bandra.

Manpower : Fireman - 48 ; Drivers-11; Havaldar - 8 ; S.T.O. - 01; Hamal -01 ; Clerk-01 A.S.-23; A.D.O. -01; Cleaning Sweepers - 02
Equipments : Fire Engine-03; Tankar - 01; Jeep - 01
Specialised equipments : Snarcale - 01

1. O.N.G.C. Bandra (E) ; (2) Lokhandwala Hotel, Opp. Sea Rock and (3) Centaur Hotel, Juhu

There are 65 cessed buildings in the ward. 22 buildings have been identified as dilapidated and dangerous for occupation.

The passengers alighting and departing from the railway stations in the ward during peak hours of morning and evening are 40,000.

St. Martine Road, St. Paul Road, Almeda Part Road etc. Bandra, Sarawati Road, Station Road, M.G.Road, Tilak Road, Khar-Santacruz.

1. Turner Road, (2) Hill road, (3) S.V.Road ; (4) Linking Road; (5) Khar Station Road.

Station Roads of Bandra, Khar and Santacruz, S.V.Road, Linking, Hill Road, Tilak Road, C.D.Marg, Chapal Road and Bazar Road.

� Costal Zone of Khar Danda and Chimbar
� Gazardarbandh
� Nargis Dutt Nagar
� Colony
� Huts along pipe line at Mahim Creek
� Huts at Sea Rock Hotel

There is also a probability of landslides at Kadeshwari Hills, Bandra-Fort, Bandra-West and Pali Hill, Bandra-West

When the disaster situation is localised at ward level and can be managed locally, the �H-West� ward plan will come into operation. However, a disaster situation may cover the entire city which would call for co-ordination of activities not only at the city level but also at the ward level.

The response structure given in the ward plan essentially limits itself to micro-level intervention. When more than one ward are affected, BMC control room which is the co-ordinating authority, would expect the ward officers to co-ordinate the activities at the ward level with the line agencies such as Fire Brigade, Police etc. The responsibilities for all the ward level functionaries have been identified.

3.1 Responsibilities of �H-West� Ward Officer

On the receipt of warning or occurrence of the disaster, the �H-West� Ward Officer will be required to be in preparedness by undertaking the following :

� Direct telephone contact with BMC Control Room
� A supervisor of the rank of S.E./J.E to be in-charge of control room.
� Labourers from conservancy staff to be kept in readiness for undertaking any emergency work
� Required equipments such as :

digging tools
choke clearing equipments
ropes
tree-cutting saws
portable search lights
batteries
megaphones
gas cutters
J.C.B
proclain
beam cutters
generators

The ward officer will act as Site Officer responsible for co-ordination of field activities of various line departments. The ward officer will also be responsible for providing support to line agencies so as to enable them to operate efficiently. As the Site Officer, he would be in constant touch with BMC Control Room and the field officers from

Police (Law and Order)                   : DCP, Zone VII
Police (Traffic)                                   : Divisional Police Inspector
Fire Brigade                                       : Station Officer, Bandra Reclamation Fire Brigade
Railways                                            : Station Masters of Bandra, Khar and Santacruz
BEST (Transport)                             : Assistant Traffic Superintendents of Bandra Reclamation, Bandra and Santacruz
Hospitals                                           : Medical Officer casualty ward
MTNL                                                  : Area Manager, Khar and Reclamation Exchange
BSES (Power)                                   : Station Engineer, Ice-Factory receiving station
Revenue, GOM                                  : Officer designated by Collector, Mumbai Suburban District

The ward officer should ensure that all BMC officers on disaster duty use the official shoulder bands with BMC emblem for easy identification.

The ward officer will provide all information as given in the ward plan to the field officers of the line departments.

The ward officer will be directly responsible for the execution of the following tasks through BMC staff :

� rescue operations during house collapses in co-ordination with fire brigade
� ensure transport of injured to hospitals on priority
� transport of dead to the hospitals/corpse disposal
� anti-flooding operations
� clearing of debris
� salvage operations
� clearing of uprooted trees
� repairs to damaged roads, water supply and drainage

� transportation/shifting of stranded or affected persons through BMC vehicles, private vehicles and MSRTC buses
� temporary shelters with emergency food and water.
� issue of passes and identification stickers for vehicles on relief duty
� issue of passes and identity cards to relief personnel including the persons from NGOs
� setting-up of Information Centre at the site

[Requisitioning of private transport vehicles, temporary shelters can be done through the Collectorate]

� Preventive medicine and anti-epidemic actions
� Providing special information required regarding precautions for epidemics
� Supervision of food, water supplies, sanitation and disposal of waste

The ward officer will enlist the support of NGOs and private sector for response operations. The NGOs active in the ward along with their expected role is given in the Annexure.

The ward officer will report to BMC Control Room on the field activities including deployment and reinforcements of staff and resources and communicate additional requirements.

The DCP�s office will be responsible for the following field activities in co-ordination with the ward officer :

� Shifting of the injured to the hospitals on a priority and providing bandobast for crowd control at the hospital
� Cordoning of area to restrict movement of on-lookers, vehicular and pedestrian traffic.
� Guarding of property/valuables in affected area
� Providing easy access to rescue and relief personnel/vehicles
� Ensuring proper identification , inquest procedure and Corpse disposal
� Panchanamas will be prepared as per police procedure
� Crowd control especially outside Railway stations, bus stations and schools
� Police bandobast near railway stations, bus stations and schools
� Extensive mobile patrolling
� Arrangements for transportation/shifting of stranded or affected persons through police vehicles and private vehicles.
� Law and order and control of anti-social elements
� Use of public address system to provide information to the public. Sign boards may be used to provide information and declare areas out of bounds.
� Enlist support of Mohalla Committees for maintaining peace and for rumour control
� Information centre to organise sharing of information with mass media and community
� Communicate to police control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

The Divisional Police Inspector (Traffic) in co-ordination with the Ward Officer will be responsible for the following field activities :

� Control and monitor traffic
� Extensive patrolling especially covering railway stations, bus stations and schools
� Diversion of traffic on alternate routes as and when necessary.
� Provide information about traffic flow along various corridors, especially heavy traffic or congested roads
� Co-ordination with BEST to ensure additional buses are deployed along desired routes
� Mobilising towing cranes and towing of stranded/breakdown or those vehicles obstructing movements
� Use of P.A system to provide information and direction to the public
� Setting up of sign-boards and display boards at strategic locations to give information regarding traffic movement
� Enlist support of RSP, NCC, NSS, NGOs and voluntary organisations for traffic management
� Provide and co-ordinate arrangements for transportation/shifting of stranded or affected persons through police vehicles and private vehicles.
� Communicate to traffic control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.4 Responsibilities of Fire Brigade Station Officer, Bandra Reclamation Fire Brigade

The Fire Brigade Station Officers in co-ordination with the Ward Officer will be responsible for the following field activities :

� Fire fighting operations in the affected area
� Rescue operations
� Transport of injured to the hospitals on a priority
� Evacuation of persons from the affected area
� Ensure safety from electrical installations or power supply at disaster site
� Clearing of roads or pathways due to uprooted trees
� Salvage operations
� Co-ordinate with BMC for rescue operations in house collapses
� Communicate to fire brigade control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.5 Responsibilities of Officer from Revenue Department

The officer from Revenue Department in co-ordination with the Ward Officer will be responsible for the following field activities :

� Assessing the requirements for transit camps on the occurrence of disaster
� Assisting the ward officer in requisitioning vehicles and temporary shelters
� Setting up of transit camps and pandals for temporary accommodation.
� Arranging for food distribution
� Arrangements for dry rations and family kits for cooking
� Arrangements for clothing
� Providing gratuitous relief
� Enlist support of NGOs and private sector for resources and manpower for transit camps
� Communicate to district control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

The Medical Officer (Casualty) in co-ordination with the Ward Officer will be responsible for the following field activities :

� Providing emergency treatment for the seriously injured at the hospital
� Organising on-site treatment of injured with tagging and triage and transfer of injured
� Emergency supplies of medicines and first-aid
� Post-mortem and corpse disposal
� Demarcate an area in the hospital for receiving patients, tagging and triage
� If necessary, setting up poison centre within the hospital or at disaster site
� Co-ordinate with blood banks for emergency supply of blood
� Setting up an information centre at the hospital
� Communicate to BMC control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.7 Responsibilities of Railway Station Master, Bandra, Khar and Santacruz Railway Stations

The Railway Station Master in co-ordination with the Ward Officer will ensure that the following field activities are undertaken :

� Crowd control through Railway Police
� Continuous updated information through public address system on

� Information on location of temporary shelters organised by BMC for railway passengers
� Providing facilities at railway station to ward office for provision of emergency food and water to passengers
� Monitoring level of water on the railway tracks
� Co-ordinating with engineering branch staff posted at the flood prone locations at railway tracks
� Co-ordination with ward officer regarding passenger data and alternate transport

� Rescue and evacuation
� Shifting of injured to hospitals
� Co-ordination with railway hospitals, BMC hospitals and government hospitals
� Provide information on alternate travel arrangements for outstation passengers

Communicate to Railway control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.8 Responsibilities of BEST Assistant Traffic Superintendent, Bandra Reclamation, Bandra and Santacruz Bus stations

The BEST Assistant Traffic Superintendent in co-ordination with the Ward Officer will be responsible for the following field activities :

� Keep standby buses in readiness for deployment
� Co-ordination with Railway Station Master and Divisional Police Inspector (Traffic) for information regarding traffic movement and passenger data
� Co-ordinate with MSRTC for transport arrangements of stranded passengers
� Deployment of additional buses along certain routes to clear passenger traffic
� Diversion of routes if and when necessary
� Providing information to the public at bus depots regarding the cancellation, re-routing, delays of buses, temporary shelter locations of BMC and the measures being undertaken.
� Communicate to BEST control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.9 Responsibilities of BSES Station Engineer, Ice-Factory Receiving Station

The BSES station engineer in co-ordination with the Ward Officer will be responsible for the following field activities :

� Cutting off power supply if necessary
� Restoration of power supply
� Alternative arrangements for power supply for lighting
� Illumination of affected area as well as the periphery
� Keeping emergency gangs in readiness for repair work
� Repairs to damaged power infrastructure
� Attending to calls of power breakdowns or short-circuits
� Co-ordinating with fire brigade in case of fires or short-circuiting
� Communicate with respective control rooms the details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

The MTNL Area Manager in co-ordination with the Ward Officer will be responsible for the following field activities :

� Restoration of telephone lines
� Keeping emergency gangs in readiness for repair work
� Repairs to telecommunication infrastructure
� Communicate with Head Office the details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

The non-governmental organisations and voluntary agencies play an important role in disaster management and provide a strong band of committed volunteers with experience in managing the disasters. Their strength lies in the choice of their manpower, the informality in operations and flexibility in procedures. These organisations enjoy a fair degree of autonomy and hence can respond to changing needs immediately.

However, in order to maintain uniformity in operations and effective co-ordination, it is desirable that they follow the standards of services (as given in the Guidelines), information exchange and reporting so as to enable the Ward Officer to have a total picture of resource availability, disbursements and requirements. NGOs therefore will be assigned specific tasks by the Ward Officer to undertake relief work within the overall institutional framework. As and where possible, NGOs may also be able to improve the quality of delivery of services.

Specific activities in which NGOs/Private Sector can be involved during disaster management operations are :

� Search and rescue operations
� Information dissemination
� First aid
� Disposal of dead
� Damage assessment
� Management of information centres at temporary shelters
� Mobilisation and distribution of relief supplies including finances
� Manpower for community mobilisation, crowd control, rumour control, traffic management
� Specialised services (psychiatric and mental health assistance)
� Management of transit camps

The following agencies will be associated with relief and rehabilitation activities. Most of these agencies have the capacity to mobilise required resources and have assisted the administration in the past in managing relief and rehabilitation activities. These agencies include :

� Santacruz Rahivasi Sangh
� Federation of H-West Ward
� Bandra Civic & Welfare Group
� Bandra Residents Action Group
� Bandra (West) Resident's Association,
� Khar Resident's Associations
� All Bandra Women's Association
� Land's End Development Association
� Justice & Peace Commissioner
� Rahat
� Bombay Young Women's Christian Association
� Guru Nanak Resident's Association
� Khar Danda Resident's Welfare Association

Depending on the intensity of the disaster and the quantum of resources required, the following city level agencies will also be approached for assistance through the BMC Control Room.

� Agriculture Produce Market Committee
� Bharat Sevashram
� CARE
� CARITAS
� CASA
� Indian Red Cross
� Mahalaxmi Trust
� Nirmala Niketan School of Social Work
� Ramkrishna Mission
� Salvation Army
� SOCLEEN
� Somaiya Trust
� Swami Narayan Trust
� Tata Institute of Social Sciences
� Tata Relief Committee

As a part of general preparedness at community level, the NGOs in the ward will make the communities conscious about the type of hazard that the community faces. Thus local disaster management action plans for hot-spot areas in the context of specific vulnerability would be developed.

In addition, Mohalla Committees have been operating at the community level, especially in times of emergencies like house collapses, fires, floods. Such committees have been identified at the ward level and exist at the following places:

� Mallana Baba Lane Committee
� Al-Fateh Committee
� Gazdarbandh Area Committee

4.1 Areas of Community Participation

Efforts to enlist community participation is being ensured by

� identifying situational, opinion and position leaders in the community and voicing administration�s confidence in their capabilities to undertake the tasks.
� Consultations and dialogues expressly indicating the need for assistance would encourage the community and its leaders to come forward.
� Regular feedback meetings and an open book approach to demonstrate transparency.
� Involving community in decision making at local levels

The major areas of community participation are being identified in Greater Mumbai Disaster Management Plan and include the following:

4.1.1 During Evacuation

For appropriate security and law and order evacuation would be undertaken with assistance from community leaders and community based organisations (CBOs). The entire family would evacuate together as a unit. However, to avoid stampede and confusion and in cases of inadequate transport or limited time, emergency evacuation would be undertaken in the following order :
� seriously injured and sick
� children, women and handicapped
� Old
� Able-bodied

In case of evacuation, people would be advised to follow these steps:

� Secure their homes/establishments. Close and lock doors and windows.
� Turn off the main water valve and electricity
� Leave early enough to avoid being trapped.
� Follow recommended evacuation routes. Not to take shortcuts. They may be dangerous.
� Not to move into flooded areas because the authorities may have removed the manholes for efficient drainage and the indicators may get shifted due to water currents.
� Stay away from downed power lines.

4.1.2 During the Disaster

Community leaders could be given the responsibility for ensuring the following community behaviour :

� People stay calm and panic behaviour is not encouraged. Regulate helter-skelter running or crowding of people.
� Encourage people to stay at a secured place and protect themselves from injuries.
� People do not enter damaged buildings or structures
� People do not touch electric poles, utility wires/cables
� People do not use telephones except in life-threatening situations
� Preparedness of community for recurrence of the disaster, increase in severity, or consequential emergencies
� Check for injuries. Do not attempt to move seriously injured persons unless they are in immediate danger of death or further injury.
� Undertake first-aid activities
� Visually inspect utility lines and appliances for damage.
� If water pipes are damaged, shut off the water supply at the main valve.
� People stay away from damaged areas, unless their assistance has been specifically requested by police, fire or relief organizations.
� Mobilise people to put out small fires and people inside are made to evacuate.
� Help police, if requested, to maintain law and order and watch the evacuated property during the disaster

4.1.3 During Relief and Rehabilitation

Immediately after the disaster, the members of the community may look depressed and helpless, but very soon gets euphoric when they find that after all everything is not lost. Participation of community at this stage helps in early recovery and promotes mental health. It is necessary to see that member of the community are continuously engaged in some sort of helping activity to draw them out of their depression.

Relief authorities at the site would therefore:

� Encourage self-help in every activity of their day-to-day living.
� Encourage assistance for identification of dead, disposal of dead bodies, and disposal of damaged food stocks
� Encourage contribution of labour (loading, unloading, distribution, temporary constructions, food distribution etc)
� Enlist assistance for updating records of damages and losses.
� Enlist assistance in maintenance of law and order
� Enlist assistance in maintaining sanitation standards and disposal of waste
� Promote cultural and recreational activities in order to protect the mental health

4.2 Response Structure on receipt of warning
4.3 Response Structure on occurrence of disaster
4.4 Key officials for ward response plan