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  Home >> Local Area Citizens Groups Charter (LACG) >> Charter for the MCGM - Local Area Citizen Group Partnership 2006 (Summary)



Charter for the MCGM - Local Area Citizen Group Partnership 2006 (Summary)
w.e.f. 1st April 2006

Vision: “Citizen groups to be formal partners of MCGM through a sustainable institutional mechanism in micro-planning, monitoring, implementation, awareness creation, and feedback so as to help MCGM better fulfill its mandatory obligations towards providing civic services and infrastructure, finding optimal solutions for various civic related matters, as well as assisting MCGM in its role in disaster management in every local area.”

Definition: An LACG is a group of owners or occupiers of residential, commercial and/or institutional premises of a defined geographical area, who have come together and are recognised as formal partners by MCGM to enable better delivery of civic services and provision of civic infrastructure in that area.

Geographical area: The 227 Councillor Wards will be divided into approximately 2000 LACG units, each covering 5000 to 10000 persons. These maps are available at the Ward Office and online. The boundaries can be changed in discussion with LACG applicants and owners/occupiers of that area.

Activities: LACGs can be involved in survey, planning, implementation, awareness creation, monitoring and feedback relating to various civic issues that pertain to their locality. These include suggestions to MCGM, joint working with MCGM, communication to and from citizens or MCGM, etc.

Proviso: Involvement of the LACGs in any of the activities does not, in any way, absolve MCGM of fulfilling its obligatory responsibilities.

Engagement Process:

a) all complaints from citizens and LACGs after June 1, 2006, received at the ward via phone, fax, letter, email, internet form will be entered into a central computerised system by the Complaint Officer

b) Unresolved complaints will be taken up at successively higher meetings till resolved -- Councillor Ward meeting, Ward meeting, Zonal meeting, Head Office meeting, etc.

c) Affected citizens, citizen groups, complainants, experts, NGOs and Associations representing interests of hawkers and slum dwellers, etc. shall be invited to relevant meetings to ensure that their point of view is adequately taken into account and recorded.
d) Preparation of the Meeting agenda, recording of Joint Minutes, and preparation of Action Taken Reports will be done by the Nodal officer and a nominee of the LACGs / NGO Council. These will be maintained and shared publicly and submitted to the concerned LACG, appropriate levels in MCGM, and the NGO Council.

e) Urgent Civic issues will be resolved via a Fast-Track method of engagement.

Note: Similarly, procedures will be made for monitoring, reporting, feedback, and suggestions.

Support by MCGM:

a) appointing Nodal Officers for each of the 227 Councillor Wards, from MCGM employees at the Ward level to act as contact point for citizens for information, guidance, feedback on MCGM related matters, and assist citizens in recording and redressing complaints irrespective of whether there is an LACG in that area or not

b)  appointing Deputy Municipal Commissioner (General Administration) as the Chief Nodal Officer to ensure that the citizen complaint / suggestion mechanism as well as other systems required for the LACG Partnership function smoothly

c) instituting process for resolving civic issues and implementing solutions via the Nodal Officers and through meetings at Councillor Ward (fortnightly), Ward (fortnightly), Zone (fortnightly), Additional Municipal Commissioner (monthly), and Municipal Commissioner levels. (The Local Area Citizens’ Committee (LACC) circular no. AMC / C / 8178 / gen. dated 22.11.04 will become null and void from 31 May 2006 as LACC meetings will be replaced by the Councillor Ward meetings.)

d) actively assisting LACGs in activities and providing them in-kind support

e) joint mapping of the LACG area regarding all government civic infrastructure and resources as well as civil society resources, and reporting to relevant MCGM and Government departments and displaying it publicly

f) informing in advance about MCGM’s proposed activities such as plans and programs for that area

g) providing Enforcement Squads / Nuisance Detectors when required by LACGs

h) paying LACGs for carrying out assignments / responsibilities / implementation of local schemes

i) authorising LACGs to act as Agents of MCGM for various purposes including to collect and keep administrative charges or user fees in lieu of penalties from offenders as specified in the relevant Rules / Guidelines, or schemes approved by MCGM.

j) sharing publicly all information, minutes, Action Taken Reports, etc.

k) instituting an Apex LACG Committee comprising the Municipal Commissioner, all Additional Municipal Commissioners, Chief Nodal Officer, 5 NGO Council representatives, and 5 LACG representatives, to oversee all aspects and ensure smooth and effective functioning

Registration Process:

a) To apply for Registration of the LACG, a citizen group must make an application via a standard form (available at the MCGM website and at the Ward Office).

b) If an applicant is willing to cover the entire geographical area demarcated for that LACG area, then that applicant will be preferred for registration as the LACG for that area.

c) If, however, the geographical coverage area that an applicant is willing to cover is less than that of the demarcated LACG area, then one or more non-overlapping applicants may be selected and given Provisional Registration as LACG(s) for that area, if found suitable.

d) Applications for LACG formation will be received over a period of two months initially, which is the familiarisation period. Thereafter approved LACGs will be given Registration within one month, by the Nodal Officer.

e) In case of more than one application to form an LACG for the same area, the applicant LACGs will be encouraged to form a combined LACG. Failing which the selection of the LACG for the area will be on the basis of record of credentials e.g. of constructive activities in the area that led to any civic improvement.  Reasons for choosing one applicant over another will be made public. 

f) On completion of the 2 month familiarisation period, new applications for LACG formation may be submitted but will not be processed for a further period of 4 months for any area.

Note: It is hoped that all ALMs will apply for registration for LACGs for part or full LACG areas. Those ALMs that don't register as LACGs can continue to interact with BMC for their focus areas like all other citizen groups.
Functioning of LACGs:
a) All occupiers / owners of premises in an LACG area will automatically be members of the LACG of an area and will be governed by the internal functioning of that LACG including payment of a monthly contributory amount to the LACG for its functioning as may be decided by the members.
b) The LACG Committee must conduct a public meeting of all citizens in their area at least once in 3 months.
Review of the Partnership:
a) Individual LACGS will be reviewed yearly via their own six-monthly reports, and open house meetings of owners/ occupiers
b) LACG members will review meeting effectiveness and quality
c) Apex LACG Committee will annually review MCGM’s support to LACGs; citizen response and participation; etc.
d) Reviews will be publicly shared

It is one of the beautiful compensations of this life that no one can sincerely try to help another without helping himself. --Charles Dudley Warner