Vision: “Citizen groups to be formal partners of
MCGM through a sustainable institutional mechanism in
micro-planning, monitoring, implementation, awareness creation, and
feedback so as to help MCGM better fulfill its mandatory obligations
towards providing civic services and infrastructure, finding optimal
solutions for various civic related matters, as well as assisting
MCGM in its role in disaster management in every local area.”
Definition: An LACG is a group of owners or
occupiers of residential, commercial and/or institutional premises
of a defined geographical area, who have come together and are
recognised as formal partners by MCGM to enable better delivery of
civic services and provision of civic infrastructure in that area.
Geographical area: The 227 Councillor Wards will be
divided into approximately 2000 LACG units, each covering 5000 to
10000 persons. These maps are available at the Ward Office and
online. The boundaries can be changed in discussion with LACG
applicants and owners/occupiers of that area.
Activities: LACGs can be involved in survey,
planning, implementation, awareness creation, monitoring and
feedback relating to various civic issues that pertain to their
locality. These include suggestions to MCGM, joint working with MCGM,
communication to and from citizens or MCGM, etc.
Proviso: Involvement of the LACGs in any of the activities does not,
in any way, absolve MCGM of fulfilling its obligatory
a) all complaints from citizens and LACGs after June 1, 2006,
received at the ward via phone, fax, letter, email, internet form
will be entered into a central computerised system by the Complaint
b) Unresolved complaints will be taken up at successively higher
meetings till resolved -- Councillor Ward meeting, Ward meeting,
Zonal meeting, Head Office meeting, etc.
c) Affected citizens, citizen groups, complainants, experts, NGOs
and Associations representing interests of hawkers and slum
dwellers, etc. shall be invited to relevant meetings to ensure that
their point of view is adequately taken into account and recorded.
d) Preparation of the Meeting agenda, recording of Joint Minutes,
and preparation of Action Taken Reports will be done by the Nodal
officer and a nominee of the LACGs / NGO Council. These will be
maintained and shared publicly and submitted to the concerned LACG,
appropriate levels in MCGM, and the NGO Council.
e) Urgent Civic issues will be resolved via a Fast-Track method of
Note: Similarly, procedures will be made for monitoring, reporting,
feedback, and suggestions.
Support by MCGM:
a) appointing Nodal Officers for each of the 227 Councillor Wards,
from MCGM employees at the Ward level to act as contact point for
citizens for information, guidance, feedback on MCGM related
matters, and assist citizens in recording and redressing complaints
irrespective of whether there is an LACG in that area or not
b) appointing Deputy Municipal Commissioner (General
Administration) as the Chief Nodal Officer to ensure that the
citizen complaint / suggestion mechanism as well as other systems
required for the LACG Partnership function smoothly
c) instituting process for resolving civic issues and implementing
solutions via the Nodal Officers and through meetings at Councillor
Ward (fortnightly), Ward (fortnightly), Zone (fortnightly),
Additional Municipal Commissioner (monthly), and Municipal
Commissioner levels. (The Local Area Citizens’ Committee (LACC)
circular no. AMC / C / 8178 / gen. dated 22.11.04 will become null
and void from 31 May 2006 as LACC meetings will be replaced by the
Councillor Ward meetings.)
d) actively assisting LACGs in activities and providing them in-kind
e) joint mapping of the LACG area regarding all government civic
infrastructure and resources as well as civil society resources, and
reporting to relevant MCGM and Government departments and displaying
f) informing in advance about MCGM’s proposed activities such as
plans and programs for that area
g) providing Enforcement Squads / Nuisance Detectors when required
h) paying LACGs for carrying out assignments / responsibilities /
implementation of local schemes
i) authorising LACGs to act as Agents of MCGM for various purposes
including to collect and keep administrative charges or user
fees in lieu of penalties from offenders as specified in the
relevant Rules / Guidelines, or schemes approved by MCGM.
j) sharing publicly all information, minutes, Action Taken Reports,
k) instituting an Apex LACG Committee comprising the Municipal
Commissioner, all Additional Municipal Commissioners, Chief Nodal
Officer, 5 NGO Council representatives, and 5 LACG representatives,
to oversee all aspects and ensure smooth and effective functioning
a) To apply for Registration of the LACG, a citizen group must make
an application via a standard form (available at the MCGM website
and at the Ward Office).
b) If an applicant is willing to cover the entire geographical area
demarcated for that LACG area, then that applicant will be preferred
for registration as the LACG for that area.
c) If, however, the geographical coverage area that an applicant is
willing to cover is less than that of the demarcated LACG area, then
one or more non-overlapping applicants may be selected and given
Provisional Registration as LACG(s) for that area, if found
d) Applications for LACG formation will be received over a period of
two months initially, which is the familiarisation period.
Thereafter approved LACGs will be given Registration within one
month, by the Nodal Officer.
e) In case of more than one application to form an LACG for the same
area, the applicant LACGs will be encouraged to form a combined LACG.
Failing which the selection of the LACG for the area will be on the
basis of record of credentials e.g. of constructive activities in
the area that led to any civic improvement. Reasons for
choosing one applicant over another will be made public.
f) On completion of the 2 month familiarisation period, new
applications for LACG formation may be submitted but will not be
processed for a further period of 4 months for any area.
Note: It is hoped that all ALMs will apply for registration for
LACGs for part or full LACG areas. Those ALMs that don't register as
LACGs can continue to interact with BMC for their focus areas like
all other citizen groups.
Functioning of LACGs:
occupiers / owners of premises in an LACG area will automatically be
members of the LACG of an area and will be governed by the internal
functioning of that LACG including payment of a monthly contributory
amount to the LACG for its functioning as may be decided by the
LACG Committee must conduct a public meeting of all citizens in
their area at least once in 3 months.
of the Partnership:
LACGS will be reviewed yearly via their own six-monthly reports,
and open house meetings of owners/ occupiers
members will review meeting effectiveness and quality
will annually review MCGM’s
support to LACGs; citizen response and participation; etc.
Reviews will be publicly shared