Local Area Citizen Group
(4-page Summary of 24 page manual)
(14th March 2006)
The concept of a Local
Area Citizen Group has been devised based on the learnings of the ALM
scheme that lacked institutionalisation, of the Dattak Vasti Yojana, a
community-led cleanliness programme in slums, and
of the Local Area Citizen Committees (LACCs) so as have a
‘citizen unit’ that enables coverage of the entire city and
also make the LACCs more effective.
Citizen groups to be formal partners of BMC in micro-planning,
implementation, awareness creation, monitoring and feedback so as to
help BMC to better fulfill its mandatory obligations of providing
civic services to the citizens of Mumbai.
Area Citizen Group (LACG)
means a group of owners or occupiers of residential or commercial
premises or associations of such owners or occupiers of a particular
and are appointed by BMC as members of a LACC.
Activities that an LACG can undertake:
As members of LACCS, LACGs can be involved in the planning, implementation, awareness
creation, monitoring, feedback, etc. of various civic issues for that
area such as Beautification
and Greening, Cleanliness / Solid Waste Management, Environment
protection, Traffic and Roads, Hawkers, Encroachment, Utilities,
Unauthorised / illegal construction, Stray dogs, cattle, Disaster
Management, Information Dissemination, etc. (all issues connected with
BMC & citizens) in their respective areas. Some
roles and responsibilities will be compulsory.
LACG and BMC interactions with each other:
will be treated as 1) Regular and 2) Urgent.
issues, e.g. encroachments, illegal constructions, will be dealt via a
Fast-Track method via quickly-scheduled meetings of only the affected
LACGs with succeedingly higher officers of BMC till the matter is
/ feedback / suggestions that are Regular will be addressed via a Nodal Officer and via meetings at LACC (fortnightly), Ward (next
fortnight), Zonal (next fortnight), Additional
MC (monthly), and MC levels in the form of group meetings of concerned
LACGs. (For the higher level meetings, LACGs
will nominate members from amongst themselves so as to maintain a
manageable number of participants in such meetings.)
Funding for an LACG:
LACGs which register as a co-operative society can
be authorised to act as “Agents” of BMC to provide certain
services on payment from BMC, and to collect and keep Administrative
Charges from offenders of various BMC Rules, or
also provide services to BMC against payment.
To cover administrative and overhead costs, LACGs may
also collect charges from the members of the Societies they represent (OR
all in the LACG area?).
sponsorship may be availed of, as well as support from the local
Councillor may be available to LACGs. BMC will also provide in-kind
support e.g. making composting pits, providing plants, etc.
7. Geographical boundaries
of an LACG:
An LACG area is expected to be one where people have common concerns,
or the area has common characteristics, or shares a geographical
space, and such that there are not more than 12 LACGs in any Councillor Ward.
2) The geographic area of
each LACG will be suggested by the Assistant
Commissioner of the concerned Ward and finalised in consultation with
active members of LACC
A citizen group can start working in a small part of the
but will be expected to grow and eventually take on responsibility of
4) The boundaries of an
LACG will be defined by roads, and the Councillor Ward
road that forms the common boundary between 2 or more
will be under both / all of the LACGs concerned, and the LACGs will
jointly on all issues pertaining to such roads / boundaries. Similarly,
pertaining to ‘Nodes’ e.g. Churchgate Station, will be resolved
LACGs in which part of the Node falls.
example of an LACG that has been demarcated and mapped is at:
6) The boundaries of a LACG
may be altered at any stage in consultation with LACGs on account of
any administrative expediency.
8. Formation of an LACG:
Steps for Citizens:
group of citizens (either
one or more existing ALMs or members of a LACC, or a new group)
finalise the suggested LACG
geographical boundary with BMC
Secure support in the form of letters of
resolution of main entities of the area (e.g. Housing
Societies, Shop-keepers Associations, etc.) covering at least one lane
in the finalised area. It is not necessary to obtain the support of
each and every entity.
Sign Agreement 1 with BMC to get provisional authorisation to
represent that area as members of the LACC (LACG is assigned unique
no. and office bearers receive I-Cards) until
they are able to take on responsibility for the entire area finalised
for the LACG and / or gain adequate support. Initially BMC may
authorise more than one group to become a member of the LACC for
different parts of any area defined for representation by a single
LACG until one of them is in a position to represent the whole area or
a new group consisting of a combination of such provisionally
authorised groups or otherwise is in a position to do so with adequate
support from owners / occupiers of premises in the defined area.
However, the number of groups which can be provisionally authorised to
represent different parts of an area defined for a a single LACG will
be subject to a maximum number of ….. such members in any one LACC.
Begin work on activities listed (of which some such as in SWM are
Register as co-op society, if desirous of entering into Model
Agreement 2 with BMC to get authorisation to act as BMC’s
‘Agent’ to collect and keep fines (as admin charges) from
offenders of Rules, as well as to get payment to undertake services
for upkeep of that area.
b) Steps by BMC:
1) To suggest boundaries for
2) To appoint a Chief Nodal Officer for LACGs at the
3) To appoint Nodal Officers at each Ward for LACG
To put into place a process for responding to
complaints and suggestions via the Nodal Officer and via meetings at
LACC (fortnightly), Ward (next fortnight), Additional MC (monthly),
and MC levels
in the form of group meetings of concerned LACGs
To provide the specified support for each activity that the LACG takes
To set up information systems / internet linkages for data and
communication and action between LACGs and BMC work smoothly and
c) Selection by a Committee:
apex (city-level) Committee: the
Council Committee for increasing local citizen group participation in
Civic Governance, will oversee the formation /
selection of LACGs, based on the specified criteria. This Committee
will also review the functioning of the LACGs and the BMC-LACG
Joint Mapping and Reporting:
The first step after the provisional
registration of an LACG is for BMC and the LACG to undertake a joint
mapping of the area and prepare a report about the situation with
remedial suggestions, and to file it with the relevant MCGM and/or
other Govt. departments. The further status of this report to be
minuted in LACC meetings.
For issues that require a deeper understanding of the situation (such
as chronic traffic problems in an area), joint
will be undertaken.
10. Complaints to BMC by
citizens or groups other than LACG:
Where the citizen complains through the established structure of the
OCMS, call centre, (proposed), etc., the concerned LACG will be kept
informed of the complaint. Unresolved complaints to be taken up at the
appropriate forum: LACC, Ward meeting, Zone meeting, Head Office
meeting, etc. Citizen to be kept informed. Individual citizens may also route their complaints to the
BMC through the LACG of that area.
If more than one citizen group wants to form the LACG for an area:
Selection of the LACG will be undertaken by the Committee
based on record of credentials (of constructive activities in the area
leading to any civic improvement). However a group that is
registered as a society with relevant aims and objectives will
be preferred, everything else being equal. Reasons for choosing one
claimant over another will be made public. Approval by BMC will be
provisional where only part of the entire LACG footprint is covered.
12. Resolution of conflict between two LACGs
In situations where 2 or more LACGs have conflicting
views on a common issue that needs to be resolved, the same will be
addressed at the LACC meetings, and then further at the Ward monthly
Encl: Example of proposed LACG areas in Councillor Ward No. 3 in ‘A’ Ward