Involving local people delivers
improved public services and saves money by better targeting local
needs.
The U. K. report concludes that community involvement is a crucial
factor in improving services especially in deprived areas. Based
on a review of evidence from fifteen case studies, it shows the
use of different involvement mechanisms - including surveys,
questionnaires, discussions, debates and delegating service
delivery to users and communities themselves.
Community involvement is a key element in the government's drive
to improve public services. The report concludes that the
relatively modest costs of community involvement are generally
outweighed by the benefits. The benefits identified included:
* reduction in the cost of public services;
* increased user satisfaction and easier access;
* lower crime rates, reduced fear of crime and better local
environments;
* better prospects for improved health outcomes;
* improved employment opportunities for local residents;
* more motivated front-line staff and more joined-up local
services.
http://www.noticias.info/asp/aspComunicados.asp?nid=95813&src=0
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