| Mr. Vinay
Thanks for the great work that you
and your team have been doing at Karmayog.
Some one from your office called me
(as I am one of the convenors of the Mumbai JVPD NorthWest ALM in
K-West Ward) on Monday 9th January inviting me for the meeting. I
could not make it on that day as there was a wedding in my family.
I have to offer the following feedback
numbered and marked by MK->
against the points mentioned in the minutes of ALM meeting dated 9th
I have many more suggestions as regards
functioning of BMC and ALM's that can be taken appropriately.
I hope they help.
Executive Director - Software and
Jan 9: Minutes of ALM meeting held at Karmayog Office
Below are the minutes of the ALM meeting
on Monday, Jan 9, at Karmayog Office
These will be soon forwarded to BMC as NGO Council recommendations.
So please give your comments asap. Thanks. Vinay
ALM == Advanced Locality Management
Each of the words are important.
1. Advanced == An ALM should be able to take on any / all the activities
listed in the Jan 6 BMC-ALM agenda.
2. Locality == How to define 'locality'? Actually it should be an
area which is easily understood in common parlance e.g. Nariman Point.
In any case, the minimum size should be a lane. It can not be one
building or a couple of buildings. For the sheer reason that when
one is thinking of a system for an entire city, the number of entities
have to be a manageable number assuming the system works.
- > The ALM minimum Unit cannot be a lane as sometimes there
are different societies on opposite sides of the lane. It should be
a 'block' as understood in the US. Ideally, it should be an association
of co-operative housing or other industrial societies who are physically
located next to each other within a defined geographical area.
3. Management == It implies going beyond complaining and reporting
and requesting. It is necessary to have a joint system with BMC at
all levels till the problem is resolved. That means going beyond monthly
ALM or fortnightly LACC meetings. It also means that the Action Taken
Reports should be appropriately minuted at various levels of the BMC
hierarchy, and periodically reviewed in joint BMC - NGO Council -
4. Time and Level for resolving ALM issues:
BMC should again make a formal affirmation of the Citizens Charter
which states what civic problem will be resolved in how much time
period and who in BMC is responsible for doing so.
Nodal Officers should be appointed so that every ALM has to basically
deal only with that Nodal Officer. Generally, there would be 1-2 Nodal
Officers per ward.
MK- 2.0 - > The Nodal Officer should
have sufficient authority within the MCGM.
Unresolved complaints should also be dealt with at the following levels:
a) fortnightly -- Councillor Ward level
b) fortnightly -- Ward Level --- if not resolved
c) fortnightly -- at Addl M C level --- if not resolved
d) after a month -- at M C level
Minutes to be maintained along with Action Taken Report. Nominees
of the NGO Council to be included at each level.
For some specific type of complaints e.g. new encroachments, new illegal
constructions, there should also be a fast track resolution mechanism.
MK- 3.0 - > H-West Ward ALM's
(AMC - Mr. Anil Khote) have devised a color coding system
for tracking complaints - Green, Orange and Red. The same should be
followed for all ALM and LACC complaints all over Mumbai.
At levels b) and c) -- existing BMC internal procedures can also be
changed, if needed.
At levels c) and d) -- BMC policies can also be changed, if needed.
5. Role and Responsibilities and Authority of an ALM, the residents,
and the BMC vis-a-vis each other == This has to be mutually agreed
a) ALM and BMC: For this, ALMs have to be true
representatives of their locality.True representation can be either
by having duly-elected office bearers or by there being one representative
of each Coop Housing Society. In return, ALMs have to be formally
acknowledged and empowered (discussed later).
b) ALM and Residents: For this, ALMs have to have
duly-elected office bearers. On the flip side, Residents have to follow
what such a duly-elected ALM says.
MK - 4.0 - > BMC already has a relationship
with the Co-Op Housing Society since it collects taxes and charges
from Members and residents of the societies. The ALM framework must
recognize this and build on this. All
co-operative societies must compulsorily nominate one resident from
their side as being a representative of an ALM.
Necessary changes in MCGM Legal Act
and Maharashtra Co-operative Societies Act 1961 and MOFA (Maharashtra
Ownership Flats Act), etc must be made.
c) Residents i.e. Citizens and BMC: For BMC, it
is part of it's obligatory duties. For Citizens, it's the various
rules, procedures and fines that BMC promulgates from time to time.
Accountability of an ALM to be also defined.
Responsibilities of an ALM to be also defined.
MK - 5.0 - > The existing Co-operative
societies act can give a good framework to build on the same
and if necessary be modified also for the same. ALM responsibilities
can be added to the list of responsibilities that Office Bearers of
a Housing Society already have as per the Model Byelaws of Co-operative
Housing Society in Maharashtra.
6. Funds for an ALM to carry out the various activities and fulfill
its various responsibilities: There are 3 sources of funds:
a) from BMC: ALMs to be empowered to act as 'Agents'
of BMC and collect fines from offenders. This, however, does not absolve
BMC of its duties. ALM can also involve the BMC or Nuisance Detectors.
b) from Residents: ALMs to be empowered to collect
agreed-upon fees from the residents. (There is a High Court order
c) from Corporate Sponsors, or via fund-raising
events, etc.: ALMs are free to do so. Except if Corporate Sponsors
need to publicise their names, they have to follow standard norms
which have to be set.
MK - 6.0 - > Funds will come from
Co-operative Societies and their members. No need to have a separate
funding mechanism for the same.
7. Various Levels of Engaging with BMC:
a) ALMs to be manageable in number in each meeting level
b) Issues to be manageable in number in each meeting level
c) Generic problematic issues to be reviewed for systemic solutions
at appropriate decision-makers level
d) Specific unresolved issues to be reviewed and decision taken at
e) Issues to be plugged into existing BMC committees -- else new committees
f) Issues and policy decisions be publicly shared
for a) and b) --- fortnightly meetings at LACC level - one benefit
is that it involves the concerned Councillor also.
for c) and d) -- monthly meetings at Ward level
for e) e.g. LACC
MK - 7.0 - > There should be an individual
ALM level web site that should be accessible to all its residents
and ward officers and MCGM Head Office - MC level people. Data from
the individual ALM websites should be consolidated at the ward
level and city level after defining a common framework
and terminology for identifying
common issues - eg. water, roads, stray dogs,encroachment, etc.
New York citizens have done a great
job in ensuring that they use modern technologies like mobile phones,
websites to ensure that their elected corporators are held responsible.
Even at our local ALM level, we have
had people who have photographed pot holes on the roads and emailed
to us for follow-up at ALM and LACC meetings.
8. Possible Legal Entity for an ALM:
a) Co-operative Society -- ALM then has to follow the accounting,
management, legal, and statutory norms. The Registrar of Co-operative
Societies becomes the monitoring agency for such things rather than
BMC. Specific Model Bye-laws to be made. These could be done in conjunction
with the RoCS so that an ALM Co-operative Society can be a distinct
type of a society, just as a Housing Society is a distinct society.
MK - 8.0 - > Just
like there is a Federation of Co-operative Societies in Mumbai that
is the umbrella body of all Co-operative Socieites in Maharashtra,
the following legal structure should be present :
8.1 - > All Co-operative Housing
Societies must nominate one member from their side to be part of an
8.2 - > ALM's must be an association
of all co-operative housing socieities within a defined geograpical
area. e.g. if Nariman Point has 50 Buildings and subsequently 50 housing
societies, then it could perhaps have 5 - 10 ALM's defined on the
basis of a geographically delimited area. Each ALM to be representative
of 5 - 10 Co-operative housing societies located near each other.
The ALM can be considered as a Mini-Federation of Co-op Housing societies
concerned with the problems of the immediate geograpic area.
b) Trust with the Charity Commissioner -- Problem is that Elections
are not mandatory. So not ok.
c) Informal Group as present -- Can not be a recommended way for a
9. Review of the working of ALMs, BMC, and BMC-ALMs:
a) ALM's working can be reviewed by third-party NGOs. Accountability
issues to be also looked into.
b) BMC working can be reviewed by ALM committee
c) BMC-ALMs working can be reviewed by a joint BMC-ALM committee.
Nominee of NGO Council to be included in each.
10. Potential Problems / Issues:
a) What if all residents / CHS's are not willing to be members of
One thought: Should be made compulsory by BMC once an ALM is formed.
MK - 9.0 - > BMC
should make it compulsory (in association with the Registrar of Co-operatives
by making the necessary legal changes as suggested in 4.0 above for
all co-op housing societies to be part of an ALM association within
their immediate neighbourhood. eg. when an old building is demolished
and a new society is formed, one of it's residents should have to be
compulsorily part of an ALM.
b) What if more than one ALM seeks to state a claim for a locality?
MK - 10.0 - > Once the ALM
becomes a mini-Federation of Housing
(or other industrial societies) in a geographic area, this problem
will not arise.
Please revert with your views.
Thanks and Regards
- Leverage Knowledge
Computer Services Private
# 102/144, Adarsh Industrial Estate
Sahar Road, Chakala, Andheri (East)
Mumbai (Bombay) 400 099. India.
Tel : +91 (0) 22 28390709, 28393629, 28329640
Fax : +91 (0) 22 28215908
Email : firstname.lastname@example.org