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  Home >> BMC e-governance initiatives >> Executive summary of IT recommendation to MCGM


Executive summary of IT reccomendation to MCGM 

Brief Note on MCGM’s E-Government Initiative  

Mumbai is the largest city in Western India with a large population, which is demanding the best in civic services. The Municipal Corporation of Greater Mumbai (MCGM) caters to the needs of these citizens with the help of a complex multi-departmental set-up and network of twenty-four decentralised Ward Administrations -- a task of gigantic proportions. The complexities are further compounded by interactions with multiple governmental institutions headed by the State Government and other planning and operating agencies, which calls for well thought out intra and inter-institutional coordination.  

To cater to these increasing demands, MCGM has embarked on an ambitious computerisation initiative to convert its vision into reality. It believes that computerisation will:

  • Enhance responsiveness to citizens’ needs
  • Increase operating efficiency and effectiveness
  • Improve financial health
  • Greater transparency 

This e-Government initiative would help citizens to request for services in an easier and faster manner, thus resulting in significant savings in cost and time. The Municipality would consequently be in a better position to service its citizens, better monitor and control its   activities and introduce Customer Relationship Management (CRM) concepts; resulting in tangible and visible increase in the quality of services for the average citizen.  

The deficiencies of the present system, namely, lack of integrated systems, inefficient work procedures, lack of up-to-date and accurate databases, lack of data sharing, etc will be eliminated with the help of digitisation to attain this objective.  

TCS Approach

Tata Consultancy Services (TCS) made an assessment of needs of all the 41 departments and prepared individual IT asset registers.  TCS then identified and prioritised the systems, which need to be implemented to achieve the objectives.  

A. Key Systems

The following systems are planned to be implemented in the next one year.

  1. ERP:

This will cover the following functions, which will be integrated.

    1. Finance
    2. Materials
    3. Human resources
    4. Fleet and Workshop Management
    5. Citizens’ portal and Ward Management
    6. Project systems

Issue of Tender notification: Sep 26, 2005

Expected date of implementation: April 2006 – September 2006 (in phases)  

Some of the Benefits of Portal - Flexibility and Convenience to citizens (24 X 7 basis)

·                     Certificates (new and duplicate) and licenses via the Internet; home delivery by courier

Ø      Birth Certificates

Ø      Death Certificates

Ø      Renewal of licenses


·                     Online payment  (payment gateway)


Ø      Water Bill

Ø      Property tax bill

Ø      Sundry payments


·                     Online Information Request


·                     Online Comments and Citizen Polls


·                     Apply for permissions online


·                     Track the status of applications


·                     Register and track complaints  

Key Benefits – ERP

·                     Opportunity for re-engineering with global best practices and templates

·                     High level of integration across departments and wards

·                     Sharing of data from a single information repository

·                     Streamlining or eliminating inefficient manual processes

·                     Integrated, organization-wide common tools, processes and systems

·                     Control of budgeting, planning and financial management processes

·                     Organization-wide reporting and decision support


  1. Biometric based Access control System

This will ensure accurate recording of attendance of over one-lakh employees including temporary (“Khada Badli) workers.

Issue of Tender notification: Sep 29, 2005

Expected date of implementation: January 2006  

Benefits of implementing the Biometric Based Access Control System

·                     Convenience of operations

·                     Timely & accurate information flow

·                     Improved control & Monitoring

·                     Better usage of resources

·                     Reduce absenteeism  

  1. Vehicle Tracking System

This GIS/GPRS based system will facilitate monitoring movement of vehicles numbering over 1400 removing solid waste from various parts of the city and moving them to the designated dumping sites.

Issue of Tender notification: Sep 30, 2005

Expected date of implementation: January 2006

In addition, other key vehicles of MCGM will also be covered.  

Benefits – Vehicle Tracking Systems for Solid Waste Management  

·                     Optimal utilization of trucks

·                     Audit trail on the entire movement of trucks.

·                     Alerts on over speeding, unauthorized stoppage, non-stoppage

·                     Monitoring of Delays and deviations.

·                     Message exchange & voice communication with drivers

·                     Driver performance assessment

·                     Direct feed in from the weigh bridge

·                     Billing for private contractors

  1. Geographical Information System (GIS)

A digitised base map of Greater Mumbai will be created, on which the following will be mapped.

Water Supply Network, Sewage Network, Solid Waste Disposal, Storm Water Drains, Development Planning, Property tax, Parks & Gardens, other areas such as Open Spaces, Water Bodies, Religious Places, bus stands, petrol pumps, Hospitals- Health care unit, Road Net work, Disaster Management, Fire Brigade and Traffic Planning. This will facilitate graphical display of different layers in a given locality for effective planning, development and maintenance of facilities. 

Expected date of Issue of Tender notification: April 2006

Expected date of implementation: December 2006 (in phases)

  1. Octroi and Property Tax systems

Octroi system is already implemented. Property tax system is currently being developed. Both these systems will be web enabled and integrated with other systems.  

Expected date of implementation: June 2006  

Benefits – Octroi and Property Tax systems  

·                     Increased Revenues

·                     Transparent process

·                     Reduction in waiting time at Octroi Nakas  

  1. Health care and Hospitals

These systems will also be web enabled and deployed in all the 25 hospitals as well interlink them with the 300 plus dispensaries and medical health centres. The data for all the patients across all healthcare centres shall be stored in a common data warehouse.

Expected date of implementation: October 2006  

  1. Disaster Management and Fire brigade

The Fire brigade system will be deployed shortly. An effective IT solution for managing disasters is being worked out.  

Expected date of implementation: April 2006  

B. Data Centre and Networking

In order to effectively manage all these applications, a data centre is planned to be set up at Worli. All the facilities including ward offices will be networked. A disaster recovery site is also planned to be set up at the MCGM HQ. Further, VOIP and e-mail systems  will also be implemented to connect all key employees of MCGM. All the applications will be web enabled.

Expected date of implementation: April 2006.  

C. Support Facilities  

a. Creation of databases: In order to facilitate the above, digitised databases need to be in place. This requires extensive data entry.  Hence a separate tender for creating these databases is planned to be floated shortly. This will be carried out in phases depending schedule for completion of development of various applications.  

b. Training Employees

Deployments of these systems call for extensive training for the identified users as well as persons who will eventually take over these systems from the vendors. This activity is assigned to the respective vendors who will develop these applications and implement them.  

c. Accounting reforms

Accounts and Finance functions will undergo change as a result of implementation of accrual based accounting systems.  A separate tender notification is already released to select suitable consultants to study and implement the changes required to be carried out.  

D. Other Systems

The systems are planned to be developed and implemented in the second phase include Abattoir, Education, Election, Gardens, Legal, Markets, M&E, Museum, Municipal Secretary’s office, PRO, Printing Press, Security, Vigilance, Zoo.  

1) Executive summary of IT recomendation to MCGM
2) Payments received by MCGM
3) 240 services offered by MCGM

It is one of the beautiful compensations of this life that no one can sincerely try to help another without helping himself. --Charles Dudley Warner