|
Executive
summary of IT reccomendation to MCGM
Brief
Note on MCGM’s E-Government Initiative
Mumbai
is the largest city in Western India
with a large population, which is demanding the best in civic services.
The Municipal Corporation
of Greater Mumbai (MCGM) caters to the needs of these citizens
with the help of a complex multi-departmental set-up and network
of twenty-four decentralised Ward Administrations -- a task of gigantic
proportions. The complexities are further compounded by interactions
with multiple governmental institutions headed by the State Government
and other planning and operating agencies, which calls for well
thought out intra and inter-institutional coordination.
To
cater to these increasing demands, MCGM has embarked on an ambitious
computerisation initiative to convert its vision into reality. It
believes that computerisation will:
- Enhance
responsiveness to citizens’ needs
- Increase
operating efficiency and effectiveness
- Improve
financial health
- Greater
transparency
This
e-Government initiative would help citizens to request for services
in an easier and faster manner, thus resulting in significant savings
in cost and time. The Municipality would consequently be in a better
position to service its citizens, better monitor and control its
activities and introduce Customer Relationship Management
(CRM) concepts; resulting in tangible and visible increase in the
quality of services for the average citizen.
The
deficiencies of the present system, namely, lack of integrated systems,
inefficient work procedures, lack of up-to-date and accurate databases,
lack of data sharing, etc will be eliminated with the help of digitisation
to attain this objective.
TCS Approach
Tata
Consultancy Services (TCS) made an assessment of needs of all the
41 departments and prepared individual IT asset registers.
TCS then identified and prioritised the systems, which need
to be implemented to achieve the objectives.
A. Key Systems
The
following systems are planned to be implemented in the next one
year.
- ERP:
This will cover the following functions, which
will be integrated.
- Finance
- Materials
- Human
resources
- Fleet
and Workshop Management
- Citizens’
portal and Ward Management
- Project
systems
Issue
of Tender notification: Sep 26, 2005
Expected
date of implementation: April 2006 – September 2006 (in phases)
Some of the Benefits
of Portal - Flexibility and Convenience to citizens (24 X 7 basis)
·
Certificates
(new and duplicate) and licenses via the Internet; home delivery
by courier
Ø
Birth
Certificates
Ø
Death
Certificates
Ø
Renewal
of licenses
·
Online
payment (payment gateway)
Ø
Water
Bill
Ø
Property
tax bill
Ø
Sundry
payments
·
Online
Information Request
·
Online
Comments and Citizen Polls
·
Apply
for permissions online
·
Track
the status of applications
·
Register
and track complaints
Key Benefits – ERP
·
Opportunity
for re-engineering with global best practices and templates
·
High
level of integration across departments and wards
·
Sharing
of data from a single information repository
·
Streamlining
or eliminating inefficient manual processes
·
Integrated,
organization-wide common tools, processes and systems
·
Control
of budgeting, planning and financial management processes
·
Organization-wide
reporting and decision support
- Biometric
based Access control System
This will ensure accurate recording of attendance
of over one-lakh employees including temporary (“Khada Badli) workers.
Issue
of Tender notification: Sep 29, 2005
Expected
date of implementation: January 2006
Benefits
of implementing the Biometric Based Access Control System
·
Convenience
of operations
·
Timely
& accurate information flow
·
Improved
control & Monitoring
·
Better
usage of resources
·
Reduce
absenteeism
- Vehicle
Tracking System
This
GIS/GPRS based system will facilitate monitoring movement of vehicles
numbering over 1400 removing solid waste from various parts of the
city and moving them to the designated dumping sites.
Issue
of Tender notification: Sep 30, 2005
Expected
date of implementation: January 2006
In
addition, other key vehicles of MCGM will also be covered.
Benefits
– Vehicle Tracking Systems for Solid Waste Management
·
Optimal
utilization of trucks
·
Audit
trail on the entire movement of trucks.
·
Alerts
on over speeding, unauthorized stoppage, non-stoppage
·
Monitoring
of Delays and deviations.
·
Message
exchange & voice communication with drivers
·
Driver
performance assessment
·
Direct
feed in from the weigh bridge
·
Billing
for private contractors
- Geographical
Information System (GIS)
A
digitised base map of Greater Mumbai will be created, on which the
following will be mapped.
Water Supply Network, Sewage Network, Solid Waste Disposal, Storm Water
Drains, Development Planning, Property tax, Parks & Gardens,
other areas such as Open Spaces, Water Bodies, Religious Places,
bus stands, petrol pumps, Hospitals- Health
care unit, Road Net work, Disaster Management, Fire Brigade
and Traffic Planning. This will facilitate
graphical display of different layers in a given locality for effective
planning, development and maintenance of facilities.
Expected
date of Issue of Tender notification: April 2006
Expected
date of implementation: December 2006 (in phases)
- Octroi
and Property Tax systems
Octroi
system is already implemented. Property tax system is currently
being developed. Both these systems will be web enabled and integrated
with other systems.
Expected
date of implementation: June 2006
Benefits
– Octroi and Property Tax systems
·
Increased
Revenues
·
Transparent
process
·
Reduction
in waiting time at Octroi Nakas
- Health
care and Hospitals
These
systems will also be web enabled and deployed in all the 25 hospitals
as well interlink them with the 300 plus dispensaries and medical
health centres. The data for all the patients across all healthcare
centres shall be stored in a common data warehouse.
Expected
date of implementation: October 2006
- Disaster
Management and Fire brigade
The
Fire brigade system will be deployed shortly. An effective IT solution
for managing disasters is being worked out.
Expected
date of implementation: April 2006
B.
Data Centre and Networking
In
order to effectively manage all these applications, a data centre
is planned to be set up at Worli. All the facilities including ward
offices will be networked. A disaster recovery site is also planned
to be set up at the MCGM HQ. Further, VOIP and e-mail systems
will also be implemented to connect all key employees of
MCGM. All the applications will be web enabled.
Expected
date of implementation: April 2006.
C.
Support Facilities
a. Creation of databases: In order to facilitate the above, digitised
databases need to be in place. This requires extensive data entry.
Hence a separate tender for creating these databases is planned
to be floated shortly. This will be carried out in phases depending
schedule for completion of development of various applications.
b. Training Employees
Deployments
of these systems call for extensive training for the identified
users as well as persons who will eventually take over these systems
from the vendors. This activity is assigned to the respective vendors
who will develop these applications and implement them.
c. Accounting reforms
Accounts
and Finance functions will undergo change as a result of implementation
of accrual based accounting systems.
A separate tender notification is already released to select
suitable consultants to study and implement the changes required
to be carried out.
D. Other Systems
The
systems are planned to be developed and implemented in the second
phase include Abattoir,
Education, Election, Gardens, Legal, Markets, M&E, Museum, Municipal
Secretary’s office, PRO, Printing Press, Security, Vigilance, Zoo.
1) Executive summary of IT recomendation
to MCGM
2) Payments
received by MCGM
3) 240
services offered by MCGM
|
